Knowledge management framework - Systems

Systems It used to be that the ignorance manager could simply throw complex technology at the problem of knowledge management. Develop huge, complex, dinosaur systems. The thought of having to actually use an information system and be verbally abused by the help desk staff every time you tried raising a question about how to use it is usually enough to prevent people from even attempting to get hold of knowledge. For the older generation of worker (between 40 and 50, sadly applicable to the authors) this is probably still true.