How NOT to implement ITIL...
Coming soon on this web-site and possibly in book form....
How not to implement ITIL...
Believe us, many IT managers still display this 'worst practice' type of attitude above.
Based upon 10 years of hands-on experience and first hand observations of ITIL implementation programs we will give
you practical, painful, personal examples of the main types of reasons
why ITIL implementations fail to achieve desired results. At the same time we will give you key
success factors to help you ensure your ITIL implementation succeeds....
What is ITIL?
Unlike the 'worst practice' cartoons and content on the Giggle website, ITIL is a 'best practice' approach.
ITIL is the "IT Infrastructure Library". ITIL is the only consistent and comprehensive documentation of best practice
for IT Service management. Used by many hundreds of organisations around the world, a whole ITIL
philosophy has grown up around the guidance contained within the ITIL books".
"The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly
dependent on IT in order to satisfy their corporate aims and meet their business needs.
"This growing dependency leads to a growing requirement for high quality IT services..."
ITIL provides the foundation for quality IT service management.
The widespread adoption of the ITIL guidance has encouraged organisations worldwide,
both commercial and non-proprietary, to develop supporting products as part of a shared 'ITIL Philosophy'."
ITIL is also becoming increasingly popular in the US.
Want some more information about ITIL? check out the following:
The IT Infrastructure library online-CCTA
The ITIL Tooling page
Want to add your link here? let me know....