Help Desk - Help

Help Welcome to the GIGGLE Productions Help Desk tool. A tool that is based upon the 'worst practice' given in the 'Not the IT Infrastructure Library" publication from Giggle, which takes a warped look at the 'best practice' advice and guidance given in the CCTA IT Infrastructure Library. The Giggle production presents extreme examples of the opposite. John Stewart -Deputy Director of the CCTA said about the book: ' I recommend this book to you unreservedly if you wish to provide the worst possible IT services to your company....be aware that some of the items raised as comic issues make uncomfortable reading because we can all identify someone who really believes them. This tool give tips and guidance on how 'NOT' to run a Help Desk. (The authors cannot be held responsible for any Help Desk staff that use this tool a guidance for their own way of dealing with 'users'). The tool can be used as a training aid. It can also be tailored to individual needs of training courses. 'Best practice' tips, advice and procedures can be plugged into each of the key areas. Contact giggle productions if you wish to know more about obtaining customised versions.